At Yolo Snow Club, we strive to ensure you are fully satisfied with your purchase. We now offer returns to make your shopping experience more flexible and convenient. However, we ask that you kindly review the following guidelines:

General Return Guidelines

Return Window: Please contact us within 48 hours of receiving your package to initiate a return. Ship the items back within 48 hours of receiving our return approval. We cannot accept returns after these timeframes have passed.

Eligibility: Items must be returned in their original, unused condition, with all packaging, tags, and promotional items included. Products purchased at a discounted rate (over 40% off) are not eligible for return.

Hygiene Items: For safety reasons, base layers or intimate items are non-returnable.

Return Process

Refund: Once we receive and inspect the item, we’ll process your refund to the original payment method within 3-7 business days.

Return Shipping: We do not offer free return labels, but we’re happy to assist you in securing one. Original shipping charges are non-refundable.

Restocking Fee: A 20% restocking fee will be deducted from your refund to cover processing and handling costs, unless the return is due to a mistake on our end (such as receiving a defective or incorrect item).

Important Note: If you choose to return your item, please be aware that any duties or fees paid upon delivery are collected by your local government and are non-refundable.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us within 48 hours of delivery, and we will cover the return shipping fees and promptly correct the issue.

Refused or Undeliverable Orders

Please note if your order is refused or marked as undeliverable, it will not be returned to us because the sender’s address differs from our return address. This may result in additional fees. Please email us at hello@yolosnowclub.com within 5 days, we are happy to assist you.

Final Sale

Items purchased during special promotions, marked over 40% off, are considered final sale and are not eligible for return.

Exchange

We’re sorry that exchanges are not available at the moment. If you ordered the wrong size, please contact us for return approval, and you’re welcome to place a new order anytime.